Refund Policy
Last updated: 3 February 2026
Aussie Website Agency (“we”, “us”, “our”) provides professional digital services including website design and development, branding, graphic design, digital marketing, SEO, hosting, and related services. This Refund Policy explains when refunds may or may not apply.
By engaging our services or making a payment through our website, you agree to this Refund Policy.
General Policy
Due to the nature of digital and customised services, all payments made to Aussie Website Agency are non-refundable, except where required under Australian Consumer Law.
Many of our services involve time-based work, planning, and resource allocation that cannot be reversed once work has commenced.
Deposits & Upfront Payments
- All deposits and upfront payments are non-refundable
- Deposits secure project scheduling and resource allocation
- No refunds will be issued once a project has started for change of mind, delays, or unused services
Website Design & Development Services
Refunds are not provided for:
- Website design or development once work has commenced
- Partial completion or staged milestones
- Delays caused by lack of content, feedback, or approvals from the client
- Change of mind after project approval
- Dissatisfaction based on subjective design preferences after revisions
If a project is cancelled by the client after work has commenced, all completed work remains payable.
Branding, Graphic Design & Creative Services
- Logo design, branding, graphic design, UI/UX, and creative services are non-refundable once concepts or drafts are delivered
- No refunds for creative preference disagreements
Revisions will be provided according to the agreed proposal or contract.
Digital Marketing, SEO & Advertising Services
Refunds are not provided for:
- SEO services
- Social media management
- Paid advertising setup or management
- Content creation
- Marketing retainers or monthly services once billing has started
Marketing results cannot be guaranteed due to factors beyond our control.
Hosting, Domains & Third-Party Services
No refunds are available for:
- Web hosting plans
- Domain registrations
- SSL certificates
- Email hosting
- Third-party licenses, plugins, themes, or subscriptions
Cancellations & Paused Projects
- No refund will be issued if a project is paused or abandoned
- Projects inactive for more than 30 days may be closed
- Reactivation may require additional fees
These services are billed upfront and paid to external providers and are therefore non-refundable.
Consumer Law Exceptions
Nothing in this policy excludes your rights under Australian Consumer Law.
- Services not delivered with due care and skill
- Services substantially different from what was agreed
- Issues that cannot be reasonably fixed
In such cases, we will work with you to resolve the issue fairly and promptly.
Chargebacks & Payment Disputes
Unauthorised chargebacks may result in:
- Immediate suspension of services
- Removal or disabling of delivered work
- Additional administrative or legal fees
Contact Us
If you have questions about this Refund Policy, please contact us:
Aussie Website Agency
Phone: (917) 730-3597